Should you have a question or concern regarding any of our products, please contact our customer service department. In order to help serve you better, when possible please provide your model and serial number.
How to find your model and serial numbers.
The model and serial number are located on the gas caution sticker. This sticker will be in one of three possible locations.
- On the bottom shelf down by the wheels.
- On the rear cart support bar, located on the back of the barbecue just below the bottom casting.
- On the interior side panel of the cabinet.
Onward Manufacturing Company Limited Head Office
585 Kumpf Drive
Waterloo, Ontario, Canada
N2V 1K3
Phone: 1-519-885-4540
Fax: 1-519-885-1390
Web: www.omcbbq.com
Email: info@omcbbq.com
North America Customer Service: 1-800-265-2150
Place warranty claim with our warranty form.
Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, accurately, and serve you, our customer, more efficiently.
