If you can't find your question on this page, please send us an email or call our American Support Line at 1-800-265-2150 and one of customer service representatives will be happy to answer it for you.
If your question is specific to your model, please have your model and serial number on-hand.
How to find your model and serial numbers.
The model and serial number are located on the gas caution sticker. This sticker will be in one of three possible locations.
- On the bottom shelf down by the wheels.
- On the rear cart support bar, located on the back of the barbecue just below the bottom casting.
- On the interior side panel of the cabinet.
Cleaning & Maintenance
There is a black oily soot building up on my cooking grids and more importantly on my food, what could cause this?
The black buildup is a sign that your burner is not burning at the correct air/gas mixture. Likely there is a blockage in your venturi tubes or around the air intake holes.There also may be a build up of grease burning on the bottom of the casting. Ensure that the spider guards on the intake holes are clear of debris, and see owners manual for cleaning instructions.