If you can't find your question on this page, please send us an email or call our American Support Line at 1-800-265-2150 and one of customer service representatives will be happy to answer it for you.
If your question is specific to your model, please have your model and serial number on-hand.
How to find your model and serial numbers.
The model and serial number are located on the gas caution sticker. This sticker will be in one of three possible locations.
- On the bottom shelf down by the wheels.
- On the rear cart support bar, located on the back of the barbecue just below the bottom casting.
- On the interior side panel of the cabinet.
Cooking Performance
My barbecue is experiencing excessive flare-ups. What could cause that?
Food drippings coming into contact with the hot flames of the burner cause flare-up. Some flare-up is normal, but excessive flare-ups are most often caused by a build up of grease, catching fire. To avoid large flare-ups, or possible grease fires, it is best to keep the briquettes (or Flav-R-Cast™/Flav-R-Wave™) clean. Also, ensure that the bottom of the casting is kept clean of any grease or cooking debris.