If you can't find your question on this page, please send us an email or call our American Support Line at 1-800-265-2150 and one of customer service representatives will be happy to answer it for you.
If your question is specific to your model, please have your model and serial number on-hand.
How to find your model and serial numbers.
The model and serial number are located on the gas caution sticker. This sticker will be in one of three possible locations.
- On the bottom shelf down by the wheels.
- On the rear cart support bar, located on the back of the barbecue just below the bottom casting.
- On the interior side panel of the cabinet.
Cooking Performance
What could cause uneven heat while cooking?
Although not considered normal, a possible cause for uneven heat is a blockage in the burner venturi tubes. It is possible for small insects to get inside the venturi tubes of the burner. Any blockage inside of the venturi tubes could cause uneven heat. Cleaning instructions can be found on page 5 of your propane manual, or page 4 of your natural gas manual.