If you can't find your question on this page, please send us an email or call our American Support Line at 1-800-265-2150 and one of customer service representatives will be happy to answer it for you.
If your question is specific to your model, please have your model and serial number on-hand.
How to find your model and serial numbers.
The model and serial number are located on the gas caution sticker. This sticker will be in one of three possible locations.
- On the bottom shelf down by the wheels.
- On the rear cart support bar, located on the back of the barbecue just below the bottom casting.
- On the interior side panel of the cabinet.
Troubleshooting
My Grill Burner does not have a high and even flame.
1. Your venturi tubes on your burner may have a blockage, thus not allowing enough gas and air flow to reach the burners. To correct this, you will need to remove the burner to access the venturi tubes. Use a venturi brush by pushing it through the entire tube while turning. Pull out the venturi brush and examine for any debris. BE AWARE, spiders are attracted to the smell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider gaurds are protecting the air intake holes at all times.
2. Your burner port holes may be blocked, thus not allowing and even flame across your burner. To correct this, simply clear the debris out by poking blocked holes with a paper clip (or another tool small enough).