If you can't find your question on this page, please send us an email or call our American Support Line at 1-800-265-2150 and one of customer service representatives will be happy to answer it for you.
If your question is specific to your model, please have your model and serial number on-hand.
How to find your model and serial numbers.
The model and serial number are located on the gas caution sticker. This sticker will be in one of three possible locations.
- On the bottom shelf down by the wheels.
- On the rear cart support bar, located on the back of the barbecue just below the bottom casting.
- On the interior side panel of the cabinet.
Troubleshooting
My grill ignitor won't light the BBQ, but the BBQ will light manually.
The Sure-Lite™ starting system is a two part system consisting of either a push button electronic or rotary ignition, plus the electrode. The electrode may develop a build up of grease or oxidization that may hamper the performance of the spark. Most times this can be rectified by cleaning the electrode with a brush or carefully with a piece of sandpaper. The electrodes can be found connected to your burner. You will need to remove your grills and heat medium to access the electrode. If you do not hear the ignitor clicking, and cleaning the electrode does not resolve the problem, you may need to replace it or the batteries (if your Barbecue came with electric battery start). Always ensure the electrode wire is plugged into the ignitor and securely attached to your burner. This wire can be found underneath the control panel.