If you can't find your question on this page, please send us an email or call our American Support Line at 1-800-265-2150 and one of customer service representatives will be happy to answer it for you.
If your question is specific to your model, please have your model and serial number on-hand.
How to find your model and serial numbers.
The model and serial number are located on the gas caution sticker. This sticker will be in one of three possible locations.
- On the bottom shelf down by the wheels.
- On the rear cart support bar, located on the back of the barbecue just below the bottom casting.
- On the interior side panel of the cabinet.
Troubleshooting
My cast iron cooking grids appear to be rusty. What do I do?
My cast iron cooking grids appear to be rusty. Your grids may appear to be rusty if they have not been properly seasoned or maintained. Also, if you have used a harsh brush or utensil, you may have removed the protective porcelain coating. Use a soft brass or stainless steel bristle brush to clean the grids and then re-season.