If you can't find your question on this page, please send us an email or call our American Support Line at 1-800-265-2150 and one of customer service representatives will be happy to answer it for you.
If your question is specific to your model, please have your model and serial number on-hand.
How to find your model and serial numbers.
The model and serial number are located on the gas caution sticker. This sticker will be in one of three possible locations.
- On the bottom shelf down by the wheels.
- On the rear cart support bar, located on the back of the barbecue just below the bottom casting.
- On the interior side panel of the cabinet.
Troubleshooting
My Propane tank runs out of gas after only a couple of uses.
If your Propane tank has been recently filled or purchased, the tank may not have been purged properly or at all. Purging the tank removes any air, thus releasing space for more gas. The more air in the tank, the less space you will have for gas. Simply take the tank back to where you had it filled or purchased, and have them purge the tank properly.